Cloud Infrastructure - Support and Services

Genesi provides support for the Internet of Things (IoT) and the development or improvement of existing cloud based resources with the following services:  

  • Software delivery planning & design (security updates, app stores)
  • Software Development, Enhancements and Upgrades
  • Web services development 
  • Cloud infrastructure set up & maintenance
  • Software as a Service (SaaS) Hosting
  • Test, Implementation, and Deployment Support
  • Integration management

Additionally, during and after a development, Genesi provides the following support:  

  • User Training
  • Software Quality Assurance (SQA)
  • System Administration and Maintenance
  • Helpdesk Support
  • Documentation Support Services

Support and Services History

The balance between device hosted and cloud hosted support has always been a function of the size of the data required to enable the service needed, the available bandwidth, and the computing resources necessary to perform the required operation.

Genesi has a history of developing server hosted support services for the products it has developed, beginning with the Home Media Center that won the Best of Show Award at the 2005 Freescale Technology Forum. Information was pulled from various sources online to display to the user on a television screen.

2003 - 2006
2007 - 2009

Building on this experience and based on the EFIKA PPC the Open Client was developed. The Open Client was offered as a flexible desktop machine that could run both native applications as well as server hosted options. A virtual desktop using VMWare allowed users to access Windows based applications such as Office and various media players.

The Total Cost of Ownership calculator was introduced in 2007. During this period Genesi worked closely with IBM becoming an Advanced IBM Business Partner. VMWare's IPO roadshows were supported by Open Clients.

Also in 2007, Genesi launched the Volo engine to support then-reknown New York City retailer, Ricky's. The Ricky's project included both Open Clients and the Volo engine. An instructional video was produced for the executive management and training.

2010 - 2012
2013 - 2015

With the advent of the EFIKA MX Smarttop, Cloud City was introduced in 2010. Cloud City was a computing service from Genesi that enabled low-cost, low-power consumption, Internet-connected devices to access Office and Productivity software online. Cloud City integrated industry-standard Google Apps™ Premier Edition Mail, Calendaring, Contacts, Document sharing and other collaboration tools such as Citrix Virtualization and Application Delivery technology providing standard Microsoft Office.

Cloud City also featured Volo, Genesi's content management and e-commerce solution. It was during this period that Genesi became a Google Apps Authorized Reseller and Citrix Ready Partner. Cloud City was featured in the ARM Connected Community until 2017.


Beginning in 2012, Genesi began to offer a set of Smart Solutions for the Internet of Things. Genesi devices are capable of exchanging live data with a remote server through a permanent connection. The connection is established over a GSM or wifi network (based on the module opted for at production) and are fully bidirectional. The platform has been designed with robustness and flexibility in mind. A number of low-cost units have been engineered for high volume deployments and high reliability. These products can be in continuous operation. They can sense and interact with virtually anything around them, while providing information to the cloud and for the application desired.

Today, Volo provides a software framework that Genesi uses to support the development of browser-based applications and services. Volo provides common core features that are needed for most usage scenarios and deals with user sessions and management, database access, user interfaces, and more. Utilizing Volo as a starting point, Genesi can rapidly create a highly functional prototype of the target application. This allows Genesi and its partners to extensively test and refine the user experience in general, and productivity flows in particular, unusually early in the development process while all development to customize, optimize and harden the underlying application core can fully continue in parallel.